PINEHURST — FirstHealth Moore Regional Hospital, including its Hoke and Richmond campuses, has been recognized as a 2023 Outstanding Patient Experience Award recipient.
This distinction places Moore Regional among the top 5% of hospitals nationwide for patient experience, according to Healthgrades, the leading marketplace that connects people with the right doctor and hospital.
This marks the 16th consecutive year that Moore Regional has earned the Outstanding Patient Experience Award.
“Providing an exceptional patient experience is built into our culture at FirstHealth, and it’s incredibly meaningful to earn this award for 16 years in a row,” said Mickey W. Foster, MHA, chief executive officer for FirstHealth of the Carolinas. “This is a great compliment to the entire FirstHealth family who put excellence in patient care at the forefront each and every day and demonstrate an unwavering commitment to our core purpose to care for people.”
For this annual analysis, Healthgrades evaluated 3,138 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services, covering admissions from January 2021 through December 2021. Of those hospitals evaluated, 419 hospitals outperformed their peers — based on their patients’ responses — to achieve this award.
Healthgrades evaluates performance by applying a scoring methodology to ten patient experience measures, using data collected from HCAHPS survey of the hospital’s own patients. Survey questions focus on patients’ perspectives of their care in the hospital, from cleanliness and noise levels in patient rooms to medication explanations and hospital staff responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.
“We applaud all recipients of the Healthgrades 2023 Outstanding Patient Experience Award for putting patient experience front and center within their organizations,” said Brad Bowman, MD, chief medical officer and head of Data Science at Healthgrades. “We commend these hospitals for their ongoing commitment to prioritizing an exceptional patient experience, while ensuring the health and safety of their patients.”