ROCKINGHAM — Richmond County Hospice has been named a 2021 Hospice Honors recipient HEALTHCAREfirst, a leading provider of billing and coding services, CAHPS surveys and advanced analytics. Hospice Honors is a prestigious program that recognizes hospices providing the highest level of quality as measured from the caregiver’s point of view.
“Hospice Honors recipients are industry leaders in providing quality care and constantly seeking ways to improve,” said Ronda Howard, vice president Revenue Cycle and CAHPS at HEALTHCAREfirst. “We are honored to be aligned with such high performing agencies like Richmond County Hospice and we congratulate them on their success.”
Chief Medical Officer at Richmond County Hospice (RCH), Dr. Steven Strobel commented, “RCH is honored to once again receive this recognition of distinction. I think that this is a true reflection of the care provided by the entire RCH Team. Every member of the RCH family contributes to the operation of this organization and is responsible for maintaining our culture of providing compassionate and quality end of life care. Achieving this status during this past year of COVID chaos is especially meaningful and representative of the dedication of the RCH team.”
Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2019 through September 2020. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all completed surveys and were compared on a question-by-question basis to a National Performance Score calculated from all hospices contained in the HEALTHCAREfirst’s Hospice CAHPS database. Hospice Honors recipients include those hospices scoring above the HEALTHCAREfirst National Performance Score on 20 of the evaluated questions. HEALTHCAREfirst hold a special recognition, Hospice Honors Elite, to honor hospices scoring above the HEALTHCAREfirst National Performance Score on all 24 evaluated questions. Please visit HEALTHCAREfirst’s website at www.healthcarefirst.com to learn more about HEALTHCAREfirst’s Hospice CAHPS survey program survey program as well as the Hospice Honors awards.
Jessica Mims, director of Family Services credits “Richmond County Hospice and the team on providing quality services to all those that we serve. It is especially rewarding to be given this special recognition during the pandemic. We are very grateful for this accomplishment and for the excellent work and dedication of our employees.”
Kristina Leyden, chief executive officer stated “I am so honored to be a part of this organization, to provide this mission to our community and to be surrounded by an amazing team. The RCH team is the best, and this award honors them.”