ROCKINGHAM — Richmond County Hospice, Inc. has been named a 2024 Hospice CAHPS Honors Award recipient by HEALTHCAREfirst, a leading provider of CAHPS and bereavement survey programs for home health and hospice agencies.
This prestigious annual review recognizes agencies that continuously go above and beyond in providing high-quality care for patients and compassionate caregiver experiences. It acknowledges the highest performing agencies by analyzing the performance of the Hospice Consumer Assessment of Healthcare Providers and Systems survey satisfaction and quality measures.
To be considered for this award, the hospice agency must have scored above the HEALTHCAREfirst National Performance Score on the Hospice CAHPS Willingness to Recommend question. If that criteria is met, performance is evaluated utilizing a set of 23 additional quality indicator measures. These scores are then compared on a question-by question basis to a national performance score calculated from all partnering hospices contained in HEALTHCAREfirst’s Hospice CAHPS database.
“We began our Annual Hospice Honors Award program more than ten years ago as a way to highlight those agencies that are truly leading the way in providing and demonstrating quality patient care,” said Jeremy Crow, head of RCM and CAHPS Survey, Home Health and Hospice.
“We congratulate Richmond County Hospice, Inc. on this recognition and are so proud and honored that they have chosen to partner with us in helping drive success for their agency.”
Richmond County Hospice, Kristina Leyden, CEO credits every single employee, volunteer and the Board of Directors.
She said, “The strength of our team brings out the very best in our hospice care. Everyone on our team believes they are here to fulfill the mission of end-of-life compassionate care. And they all have the same goal to make the care extraordinary by providing respect, comfort, dignity, and support to our patients and their families.”
