Home Local News IRS Taxpayer Assistance Center open Saturday, May 14

IRS Taxpayer Assistance Center open Saturday, May 14

WASHINGTON — The Internal Revenue Service announced the Charlotte Taxpayer Assistance Center (TAC) at 10715 David Taylor Drive, will be open Saturday, May 14, from 9 a.m.to 4 p.m. No appointment is needed.

The Charlotte TAC is following Centers for Disease Control social distancing guidelines for COVID-19 and it’s mandatory for people to wear face masks and social distance at this event.

“Saturday May 14 the IRS TAC will be open to help taxpayers who need face-to-face help without an appointment,” said IRS Spokesperson Stacy Engle. “This Saturday event is a great opportunity for people who are unable to get in through the week, since appointments are usually required.” 

Taxpayers with a question about a tax bill or for help resolving a tax problem, will receive assistance from IRS employees specializing in these services. If these employees are not available, they will receive a referral for these services. Foreign language interpreters will also be available. The IRS staff will schedule appointments for a later date for Deaf or Hard of Hearing individuals who need sign language interpreter services. No tax return preparation will be available at the IRS TAC for those who have not filed their 2021 return

The following services will be available:

  • Child Tax Credit information and help
  • Online Account Assistance
  • Individual Taxpayer Identification Number (ITIN) Renewal
  • IRS Identity Theft Victim Assistance
  • Payments – check or money order only (no cash will be accepted)
  • Refunds
  • Tax Law Questions
  • Transcripts and Forms

What to Bring

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People should check IRS Face-to-Face Saturday Help before traveling to the office to ensure it will be open and need to bring the following:

  • Current government-issued photo identification
  • Social Security cards and/or ITINs for spouse and dependents
  • Any IRS letters or notices received and requested documents
  • Bank account information for direct deposit of payments or refunds

IRS Free File

Any individual or family earning $73,000 or less in 2021 can use tax software through IRS Free File at no cost. There are products in English and Spanish

More information:

  • How to Register for Certain Online Self-Help Tools – https://www.irs.gov/individuals/secure-access-how-to-register-for-certain-online-self-help-tools
  • Reconciling Your Advance Child Tax Credit Payments on Your 2021 Tax Return – https://www.irs.gov/credits-deductions/2021-child-tax-credit-and-advance-child-tax-credit-payments-topic-h-reconciling-your-advance-child-tax-credit-payments-on-your-2021-tax-return
  • IRS.gov/rrc to learn about filing requirements for the Rebate Recovery Credit
  • IRS.gov/payments lists several payment options 



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