ROCKINGHAM — Richmond County Hospice, Inc. has been named a 2020 Hospice Honors recipient by HEALTHCAREfirst, a leading provider of billing and coding services, CAHPS surveys and advanced analytics.
Hospice Honors is a prestigious program that recognizes hospices providing the highest level of quality as measured from the caregiver’s point of view.
“We are excited to recognize the 2020 Hospice Honors recipients for their hard work and dedication to providing exceptional care,” said Misty Skinner, executive vice president of Services at HEALTHCAREfirst. “I congratulate Richmond County Hospice, Inc. on its success in achieving this highest of honors.”
Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2018 through September 2019.
Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all completed surveys and were compared on a question by-question basis to a National Performance Score calculated from all hospices contained in the HEALTHCAREfirst’s Hospice CAHPS database.
Hospice Honors recipients include those hospices scoring above the HEALTHCAREfirst National Performance Score on 20 of the evaluated questions. HEALTHCAREfirst holds a special recognition, Hospice Honors Elite, to honor hospices scoring above the HEALTHCAREfirst National Performance Score on all 24 of the evaluated questions. Please visit HEALTHCAREfirst’s website at www.healthcarefirst.com to learn more about HEALTHCAREfirst’s Hospice CAHPS survey program as well as the Hospice Honors awards.
Richmond County Hospice, Inc. CEO, Kristina Leyden, stated, “RCH is dedicated to serving the terminally ill and we are honored to do this during such a sacred time in their lives. Our devotion to our patients and the excellent care given by our entire clinical team are the main factors contributing to our agency receiving this prestigious award.”